Welcome to our website.

Should you continue to browse or use this website, you agree to comply with and be bound by the terms and conditions of using the same, which together with our privacy policy govern The Energy Industry Ombudsman – South Africa or EIOSA’s relationship with you in relation to this website. If you don not wish to agree with any part of these terms and conditions, you may not use our website.

The term “EIOSA” or “us” or “we” refers to the owner of the website. The term “you” refers to the user or viewer of our website.

The use of this website is subject to the following terms and conditions of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • This website uses cookies to monitor browsing preferences, amongst other things. Please refer to our cookie policy for more information.
  • We do not provide any warranty or guarantee as to the accuracy, timelines, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the extent permissible in law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any service, recommendation, or information made available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. Such material includes, but not limited to, the design, layout, look, appearance, and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the organisation are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and / or criminal liability.
  • From time to time, this website may include links to other websites. Those links are provided for your convenience to provide further information and by no means suggest that we endorse the website(s). EIOSA bears no responsibility for the content of the linked website(s).
  • The use of this website and any disputes arising from such use of the website is subject to the laws of the Republic of South Africa.