Welcome to the new home of the Energy Industry Ombudsman – South Africa.

This is where owners & contractors involved with Small Scale Solar PV and Solar Water Heating Systems can find assistance with installations that:

  • Are not delivering according to expectation.
  • Have not been completed as per the agreed scope of the project.
  • Do not seem to comply with regulations and standards.

While the framework of the Energy Industry Ombudsman – South Africa is developed and refined to allow for larger and more complex cases the EIOSA will assist with complaints for both solar water heating and solar PV installations.

Services offered are voluntary and free of charge.